PRIVACY POLICY

At Onyx Social Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or interact with our website.

Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, make a purchase, or contact us for support. This may include your name, email address, phone number, shipping address, payment information, and any other information you choose to share with us. Additionally, we may collect information automatically when you visit our website, such as your IP address, browser type, device information, and browsing history.

How We Use Your Information We use your personal information to:

Process your orders and transactions.
Provide customer support and respond to your inquiries.
Communicate with you about your account, orders, and services.
Send promotional offers, newsletters, and updates (with your consent).
Improve our services, website, and marketing efforts.
Comply with legal obligations and enforce our policies.

Information Sharing

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who help us operate our business, such as payment processors, shipping companies, and marketing partners. These third parties are required to protect your information and only use it for the purposes we specify. We may also disclose your information if required by law or in response to legal requests.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to take steps to protect your information, such as using strong passwords and keeping your login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. Cookies are small data files that are stored on your device. You can choose to disable cookies in your browser settings, but this may affect certain features of our website. For more information about our use of cookies, please refer to our Cookie Policy.

Your Rights

You have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to the processing of your information and to withdraw your consent at any time. To exercise these rights, please contact us at hello@onyxsocialagency.com.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with their information, please contact us immediately, and we will take steps to remove that information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or contacting you directly. Your continued use of our services or website after such updates constitutes your acceptance of the revised policy.

Contact Us If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at hello@onyxsocialagency.com.

By using our services or interacting with our website, you agree to the terms of this Privacy Policy.

Last updated: January 1, 2024